Jameson Dempsey co-authored this post.
In a ruling that FCC Commissioner Ajit Pai described as “a win for consumers and for innovative companies alike,” the FCC granted a petition for declaratory ruling filed by SoundBite Communications, Inc., finding that one-time text messages confirming a consumer’s request not to receive any future text messages do not violate the Telephone Consumer Protection Act of 1991 (“TCPA”). The Order represents a significant victory for mobile marketing firms like SoundBite and companies conducting mobile marketing, which have been inundated with actual and threatened class action lawsuits over such confirmatory messages.
Although the ruling is an important victory, the FCC’s rationale for permitting the messages is relatively narrow and not all confirmatory messages will be permitted. Moreover, the FCC’s ruling in effect imposes a requirement that confirmatory texts be sent within five minutes of the consumer’s opt-out request. Companies engaging in mobile marketing should review their practices carefully before sending additional confirmatory text messages in reliance on the FCC’s ruling.
The TCPA and the Commission’s implementing rules prohibit the use of autodialers to make non-emergency calls to mobile phones without the “prior express consent” of the recipient. These restrictions have been applied to new “call” technologies, including SMS and MMS text messages. The SoundBite petition concerned a practice by marketers to send a confirmation by text messages to consumers that request to opt-out of receiving future text messages. The confirmatory text messages at issue were one-time notifications, sent within minutes of the consumer’s opt-out request, that did not contain any marketing information. The sending of such confirmatory text messages is recommended by the guidelines of the Mobile Marketing Association (“MMA”), an influential set of guidelines for mobile marketing companies. (CTIA member wireless carriers, for example, require marketers to follow the MMA guidelines in their mobile marketing campaigns).
In the SoundBite ruling, the FCC reasoned that opt-out confirmation messages fall with a consumer’s initial consent to receive marketing text messages. That is, the FCC found that “a consumer’s prior express consent to receive text messages from an entity can be reasonably construed to include consent to receive a final, one-time text message confirming that such consent is being revoked at the request of the consumer.”
The Order emphasized, however, that consumer consent to receive such messages is not unlimited. Specifically, the FCC concluded that a consumer’s consent is limited to one additional message sent after receipt of the opt-out request, and that the consent does not extend to the receipt of a confirmatory text that contains marketing or promotional information. The confirmatory message also may not attempt to convince the consumer to reconsider his or her opt-out decision.
In addition, in a requirement that was unexpected, the FCC found that while confirmation messages sent within five minutes of receiving an opt-out request are presumptively within the recipient’s original consent, there is a “strong likelihood” that messages sent outside of the five-minute window are not within the consumer’s consent. As such, messages sent after the five-minute mark will require a sender to make a showing that the delay was reasonable.
Other Confirmatory Texts May Still Violate the TCPA
Because the FCC based its decision on the consent rationale, it did not address SoundBite’s arguments that (a) SoundBite does not use an autodialer to send such messages because the software used to send text messages does not have the capacity to store or produce telephone numbers using a random or sequential number generator, and (b) confirmatory texts fall within the 30 day grace period to effectuate opt-out requests received from consumers. Moreover, because the FCC’s rationale is based on the consumer’s initial consent to receive text messages, the permissibility of the confirmatory text message will depend upon whether the consumer in fact provided consent in the first place. Text messages to consumers who did not provide consent — or did not properly provide consent — are not covered by this ruling. As a result, the FCC ruling is narrower than some headlines may suggest.
Finally, it is important to note that the FCC still has not addressed several petitions that seek to classify text messaging under the FCC’s rules. Those pending classification decisions have important implications for both the rights and obligations of entities that provide text messages or send text messages in mobile marketing campaigns.