As the COVID-19 pandemic rapidly unfolds, the Federal Communications Commission (“FCC”) has been active to keep communications services available through various waivers, extensions, and other regulatory relief. Kelley Drye’s Communications Practice Group is tracking these actions and what they mean for communications service providers and their customers. CommLaw Monitor will provide regular updates to its analysis of the latest regulatory and legislative actions impacting your business and the communications industry. Click on the “COVID-19” blog category for previous updates.

If you have any urgent questions, please contact your usual Kelley Drye attorney or any member of the Communications Practice Group. For more information on other aspects of the federal and state response to the COVID-19 pandemic, as well as labor and employment and other issues, please visit Kelley Drye’s COVID-19 Response Resource Center.


Continue Reading COVID-19: What Communications Service Providers Need to Know – May 18, 2020

At its January 30 Open Meeting, the FCC approved a Notice of Proposed Rulemaking (“NPRM”) that would require wireless handset manufacturers to comply with the 2019 version of the American National Standards Institute (“ANSI”) technical standard for hearing aid compatibility. With the proposed changes, wireless handset manufacturers and wireless service providers, including resellers, would be required to offer hearing aid compatible (“HAC”) handsets designed to comply with the new standard as part of their product portfolio. Comments on the NPRM will be due 30 days after publication in the Federal Register and replies will be due 45 days after publication, which has not yet occurred.
Continue Reading FCC Proposes Updated Hearing Aid Compatibility Standard for Wireless Handsets

At its Open Meeting on January 30, the FCC adopted a Report and Order (“Order”) making video relay service (“VRS”) calls that use communications assistants (“CAs”) that work from home (as opposed to at a call center) eligible for compensation from the Telecommunications Relay Service (“TRS”) Fund. According to the FCC, this change will afford VRS providers more flexibility in the type of CAs they can employ, which will improve the efficiency and effectiveness of this service for consumers with hearing or speech disabilities. All VRS providers must comply with new safeguards and any applicants to be a VRS provider will need to request authorization to use at-home CAs and include a proposed compliance plan.

Continue Reading FCC Makes Remote VRS Call Assistants Pilot Program Permanent

The FCC issued a Public Notice on December 26, 2018 seeking input on a petition from General Motors Holding LLC (“GM”) that requests partial waiver of the interoperability functionalities for accessible real-time text (“RTT”) technology, as defined by the FCC. GM intends to launch an autonomous vehicle (“AV”) ride-hailing service in the near future that will include real time voice communication capability that riders can use to communicate with customer support. GM will also use RTT for such communications and GM seeks to be exempted from certain required RTT interoperability features based on planned limitations of the communications.

Comments on the Public Notice are due by January 25, 2019; and reply comments are due by February 11, 2019.


Continue Reading FCC Seeks Comment on GM Request for Waiver of RTT Requirements for Autonomous Vehicle Chat Feature

On August 23, 2016, the FCC issued a Public Notice seeking comment on the Consumer and Governmental Affairs Bureau’s tentative findings about the accessibility of communications technologies, which will be included in this year’s biennial report to Congress on the 2010 Twenty-First Century Communications and Video Accessibility Act (CVAA) (Biennial Report).  This will be the third such report, following earlier reports in 2012 and 2014.  Comments are due September 7, 2016.

Continue Reading FCC Seeks Comment on Disabilities Access Findings

Kelley Drye Telecommunications paralegal Jennifer Rodden contributed to this post.

Earlier this year, a coalition of e-reader manufacturers (Amazon, Kobo and Sony Electronics) petitioned for waiver from the disabled access requirements applicable to Advanced Communications Services (“ACS”) under the 21st Century Communications and Video Accessibility Act of 2010 (“CVAA”). The Coalition seeks a class waiver